Please note all our floral bouquets and arrangements are made fresh with seasonal ingredients. This means your order may differ from imagery on our website, rest assured all arrangements will follow our classic Maple & Wren style.
Delivery
We offer flower delivery throughout the Perth area Monday to Saturday, up to 40km from Perth CBD 6000.
- Monday to Saturday
- Deliveries are made after 12:00pm
- For same day delivery, orders must be placed before 12:00pm.
Please note that while we do our best to accommodate preferred delivery timeframes, we cannot guarantee exact delivery times.
Pick Up
Orders may be collected from our Inglewood Studio.
- Monday to Saturday
- 10am-4pm
Delivery Responsibilities
To ensure successful delivery, it is the sender’s responsibility to provide:
- A complete and accurate delivery address within our delivery area.
- Clear delivery instructions where required (including gate codes, access instructions or building information).
- Confirmation that the recipient will be home or at their workplace to receive the delivery.
- A safe place for the flowers to be left if the recipient is unavailable.
- Confirmation that the recipient is over 18 years of age if the order contains alcohol.
Where safe authority to leave has been provided, Maple & Wren accepts no responsibility for flowers that are lost, stolen or damaged after delivery has been completed.
Delivery Areas & Pricing
We deliver within a 40km radius of Perth CBD (6000).
Delivery fees are calculated based on distance:
| Distance | Delivery Fee |
|---|---|
| 0–10km | $20 |
| 10–15km | $30 |
| 15–20km | $40 |
| 20–40km | $50 |
Hospital Deliveries
We are happy to deliver to hospitals and healthcare facilities that accept floral deliveries.
The sender must provide:
- The recipient’s full name
- Ward name or number (where available)
A replacement delivery fee may apply if:
- The patient cannot be located.
- The patient has been discharged or transferred.
- The hospital or ward is unable to accept floral deliveries.
Once flowers have been delivered to hospital reception or ward staff and delivery has been confirmed, Maple & Wren cannot accept responsibility for flowers that are misplaced or not received by the recipient.
Apartment, Hotel & Office Deliveries
We deliver to apartments, hotels and office buildings.
The sender is responsible for providing all necessary access information, including:
- Gate codes
- Intercom details
- Reception instructions
- Building access information
If access cannot be gained due to insufficient information, flowers will be left in a safe location where possible, including reception or the front entrance.
Maple & Wren is not responsible for flowers that are lost, stolen or damaged after they have been safely left due to lack of access information.
Shipping (Non-Perishable Products)
Homewares, gifts and other non-perishable products are shipped via Australia Post.
Shipping costs will vary depending on the size, weight and destination of your order.
For a shipping quote, please contact us at info@mapleandwren.com.au.
Fresh Flower Refund & Returns
Due to the perishable nature of fresh flowers, we are unable to accept returns or provide refunds for change of mind.
If your flowers arrive damaged or you believe there is an issue with the quality of your order, please contact us within 24 hours of delivery by emailing info@mapleandwren.com.au.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the flowers
Where a genuine quality issue is identified, we may, at our discretion:
- Replace the flowers
- Offer a partial or full refund
- Provide store credit
To help maximise the life of your flowers, we recommend following the care instructions provided with your order.
Order Cancellation
Orders may be cancelled or amended up to 24 hours before the scheduled delivery date by contacting our studio. Orders cancelled after this time may incur charges if flowers have already been purchased, prepared or arranged. Same day delivery orders cannot be cancelled once preparation has commenced.
Flower Subscriptions
Flower subscriptions renew automatically according to the subscription selected at the time of purchase.
Subscription deliveries may be paused or cancelled by contacting info@mapleandwren.com.au before your next scheduled billing date.
Once a subscription order has been prepared or dispatched, it cannot be cancelled or refunded.
Sending Alcohol
Alcohol may only be purchased and delivered to persons aged 18 years or over.
By placing an order containing alcohol, the sender confirms that the recipient is over the age of 18.
WARNING: Under the Liquor Control Reform Act 1998:
- It is an offence to supply alcohol to a person under the age of 18 years (penalties exceed $17,000).
- It is an offence for a person under the age of 18 years to purchase or receive alcohol (penalties exceed $700).
Maple & Wren reserves the right to refuse delivery where age verification cannot be reasonably confirmed.
Floristry Workshops
If Maple & Wren cancels a workshop, participants will receive either:
- A full refund; or
- The option to transfer to another available workshop.
Workshop tickets are otherwise non-refundable.
Bookings may be transferred to another workshop date with a minimum of 48 hours’ notice prior to the workshop commencing, subject to availability.
To request a transfer, please email info@mapleandwren.com.au.
No-shows and cancellations made within 48 hours of the workshop are not eligible for a refund or transfer.
Private Workshops
We host private floral workshops for hens parties, birthdays, corporate events and other special occasions from our Inglewood studio.
For pricing, availability and customised workshop options, please contact us at info@mapleandwren.com.au.